House clearance questions answered

We like at least 48 hours' notice, although most clients book a week or two ahead. If you have an urgent deadline, such as a sudden house sale, tell us and we will try to help. We never promise same-day service. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

Call or WhatsApp 07898 719 509, or use the quote form. Send photos and the address, and we will provide a free quote. Once you are happy with it, we agree a date and confirm everything with you before the day. Our team is happy to talk through your situation and suggest the simplest way forward.

Please give us as much notice as possible if your plans change. We will always try to be flexible, particularly if something unexpected has happened. Just message us as soon as you know. Quotes are free and carry no obligation, so you can ask before you decide anything.

It depends on the volume, access, stairs, parking, heavy items and any items needing special disposal. Our fee covers staff wages, fuel and recycling-centre fees. Send photos for a free, no-obligation quote. See our pricing page for details. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

Each van holds about 1.5 tonnes, roughly four 8-yard builder's skips. If there are too many items for one trip, a second load costs 50% of the fee, which covers the additional recycling-centre costs. Our team is happy to talk through your situation and suggest the simplest way forward.

Yes. Quotes are free and carry no obligation. You can send photos by WhatsApp, or we can arrange a visit for larger or more complex properties. You only go ahead if you are happy. Quotes are free and carry no obligation, so you can ask before you decide anything.

We aim to arrive at 9am on the day. If anything affects that, we will let you know. Tell us about parking or access instructions in advance so the team can start straight away. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

A regular three-bedroom house usually takes about three to four hours. Smaller properties are quicker, while larger or fuller homes take longer. We will give you an honest estimate when we quote. Our team is happy to talk through your situation and suggest the simplest way forward.

No. You are welcome to attend, but many customers are not able to. We can collect keys from your solicitor, estate agent or a neighbour, and return them once the property is cleared. Quotes are free and carry no obligation, so you can ask before you decide anything.

We clear whatever you need: furniture, appliances, clothing, books, garden waste, and even food from the cupboards. We can disconnect appliances with standard connections and lift carpets if needed. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

Some hazardous materials, such as asbestos, certain chemicals and gas cylinders, need specialist handling and cannot be taken in a normal clearance. Tell us in advance about anything unusual so we can advise you properly. Our team is happy to talk through your situation and suggest the simplest way forward.

Please remove cash, valuables, important documents and anything sentimental. If you would like us to help, we can sort and set aside paperwork, photos, valuables and keepsakes, but let us know before the day. Quotes are free and carry no obligation, so you can ask before you decide anything.

Yes. We clear whatever you need, including food from the cupboards, so the property is left empty. This is particularly helpful for bereavement clearances where families would rather not do it themselves. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

We sort everything. Usable items are donated to charity or reused, metals and other materials are recycled, and the rest goes to licensed recycling centres and waste facilities. We aim to recycle or donate as much as possible. Our team is happy to talk through your situation and suggest the simplest way forward.

We donate to Children North East, Barnardo's, St Oswald's Hospice, Butterwick Hospice, the British Heart Foundation and Mind. Which charity receives which items depends on what is suitable. Quotes are free and carry no obligation, so you can ask before you decide anything.

Yes. We work gently and at your pace, set aside paperwork, photos and keepsakes, and keep you informed. Many families find it a relief to hand the practical work to someone patient and respectful. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

Yes. Probate clearance is common. Before disposing of anything, check that you have the authority to do so, and take advice from your solicitor or GOV.UK if you are unsure about the legal position. Our team is happy to talk through your situation and suggest the simplest way forward.

Yes. If you cannot be there, we can collect the keys from your solicitor, estate agent or a neighbour, and return them to the same person after the property is cleared. Quotes are free and carry no obligation, so you can ask before you decide anything.

We cover the whole of North East England: Northumberland, Tyne and Wear, County Durham, Darlington and Teesside. Over 400 towns and villages have their own page. If yours is not listed, ask us. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

We will confirm payment options with your quote, so you know exactly how and when payment is made before you book. If you have any questions about this, just ask. Our team is happy to talk through your situation and suggest the simplest way forward.

Yes. We approach hoarding clearance with sensitivity and without judgement. We work at a pace that suits the person and family, and sort carefully. Let us know the situation and send photos so we can plan properly. Quotes are free and carry no obligation, so you can ask before you decide anything.

Yes. We clear offices, shops and storage units. Send photos or a description, including any access restrictions or opening hours, and we will provide a free quote. If you have any other questions, call or WhatsApp 07898 719 509 and we will be glad to help.

We are happy to show our waste carrier details on request. We would encourage you to check any company on the GOV.UK waste carrier register before hiring them. Our team is happy to talk through your situation and suggest the simplest way forward.

Yes, and it is the quickest way. Send photos of each room, the loft, garage and garden by WhatsApp to 07898 719 509, along with the address and any deadlines. Quotes are free and carry no obligation, so you can ask before you decide anything.