If you are reading this, you may be worried about your own home, or about someone you love. Please know that hoarding is far more common than people admit, and that no one here will judge you, shame you or tell you that you should have done this sooner. Our hoarding clearance service across North East England is built around kindness, patience and your wishes.
The aim is not to strip a home overnight. It is to make a space safer, calmer and easier to live in, in a way that you are comfortable with.
Working at your pace
Every situation is different. Some people want everything gone in a single day because a landlord, council or family member has set a deadline. Others need to go room by room over several visits. We can plan around you, and we will listen first. Before anything is removed we talk through what you want to keep, what can go, and where you would like us to begin.
Sorting what to keep
Items that matter to you stay with you. We can sort carefully and set aside paperwork, photographs, valuables and keepsakes, and you decide what happens to everything else. Nothing is thrown away behind your back. If you would rather stay and make each decision yourself, we are happy to work that way. If it is easier to step out of the room, we can ask you about the items one by one.
Clearing paths and spaces
Often the first goal is practical: a safe path through the hall, a clear stairway, a working kitchen, access to the bathroom. We can concentrate on those first, then move on when you are ready.
What our service includes
Every home is different, so we begin with a conversation rather than a price list. Tell us what you are comfortable sharing and we will shape the plan around that.
- A free, no-obligation quote, with photos by WhatsApp if you prefer not to have anyone visit first
- Careful, respectful sorting in rooms, cupboards, hallways, lofts and gardens
- Removal of furniture, rubbish, bags, boxes and food from the cupboards
- Disconnecting standard-connection appliances and lifting carpets if needed
- A discreet and respectful approach from our team, at every step
How it works on the day
We like at least 48 hours’ notice, although most people book a week or two ahead. If you are facing an urgent deadline, such as a tenancy inspection or a house sale, tell us and we will try to help. We aim to arrive at 9am. A regular three-bedroom house usually takes about three to four hours, but a home with hoarding can take much longer, and may need more than one visit. We will be honest about that when we quote.
Our pricing is simple and covers staff wages, fuel and recycling-centre fees. Each van holds around 1.5 tonnes, about the same as four 8-yard builder’s skips. Hoarding clearances often need more than one trip, so a second load costs 50% of the fee. If you cannot be there, we can collect keys from your solicitor, estate agent or a neighbour and return them afterwards.
Clearance is not treatment
It is important to say plainly that a clearance on its own does not treat hoarding. Many people find that a clear home is a good start, but lasting support often comes from specialists. Mind offers information and support for mental health at mind.org.uk, and HoardingUK has resources for people affected by hoarding, and their families, at hoardinguk.org. Your GP is also a good first step. We are not a medical service and we do not provide treatment, but we are glad to work alongside the support you have.
What happens to your belongings
We sort everything. Usable items are donated to charity or reused, and we support Mind, Barnardo’s, Children North East, St Oswald’s Hospice, Butterwick Hospice and the British Heart Foundation. Metals are recycled, and the remainder goes to licensed recycling centres and waste facilities. See our recycling and responsible disposal page for more.
Areas we cover and related services
We help families across the North East, including Newcastle, Durham, Middlesbrough and Hexham. See our full areas we cover list.
You may also find our house clearance and rubbish removal pages useful, or read how our service works before you call.
Ready to talk it through? Call us on 07898 719 509 or send a few photos by WhatsApp to the same number, and we will give you a free, no-obligation quote.
